Enhanced Check Out’ ~ Concierge Service: At Check-In, you will receive a small card in relation to your luggage collection on your Check Out day. Should you wish to have your luggage collected directly from your hotel room/unit, please bring this card with you when checking out. Crowne’s Concierge Service we will collect your luggage for you and bring it to the ‘Check Out’ area. Alternatively, you may choose to bring your luggage to reception with you, where it will be securely stored.